Merchandise purchased at Golf Outlets of America, Inc. may be returned to our warehouse within 30 days from the date of receipt provided that they are returned brand new and in the original packaging. Return the goods with a note that includes your request, order number, full name, email and we'll contact you when it arrives to arrange credit. The customer will be responsible for the postage costs to return equipment to us.
We will attempt to sort out a problem within 5 days of receiving the
complaint. Please report non-delivery after 7 days of placing the order. IT
MUST BE before 21 days if delivery/non delivery is within the
If the goods are faulty, damaged or different from those ordered, please
contact us within 7 days of you receiving the order. We will replace/repair faulty goods free of charge within one year of purchase under manufacturer warranty.
If the goods are ordered in error we will refund the goods in full, if sent
back within 7 days of your receiving the order, but we will charge postage
costs.
Please send Returns to:
Returns Department
Golf Outlets of America, Inc.
Palm Desert, CA 92211
An order may be cancelled without reason 7 days after being in receipt of
the order. Payment for the goods will be refunded within 30 days of receipt of
the returned goods. The Customer will be responsible for all postage costs.
The address for returns is:
Golf Outlets of America, Inc.
Palm Desert, CA 92211
Important: If you contact us after the given number of days above, Golf
Outlets of America, Inc. has the right assume that the order has progressed to
completion. You will not have the automatic right of a refund.
Golf Outlets of America, Inc. are committed to protecting your privacy, we
use the information we collect from your shopping experience here to process
orders. We will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998). If you agree to join our mailing
list then we use the e-mail address you supply, to inform you of updated
product information and special offers. Please read on if you wish to learn
more about our privacy policy.
What information do we collect?
When you order we need to know your name, shipping address, e-mail address,
credit card or debit card number and expiration date. This allows us to process
your order. When you sign up to our mailing list we only need to know your
e-mail address and you will be sent details of new products and special offers
in the store.
How do we protect your information?
The personal information which we hold will be held securely in accordance with
our internal security policy.
Do we use cookies?
Yes we use cookies to enable a better shopping experience. Cookies are small
pieces of information stored locally on your computer by your browser. We use
cookies to enable you to hold the content of you shopping basket between
visits, we do not store any personally identifying information in these
cookies.
Will we sell your information?
Golfoutletsusa.com does not sell any information about their customers, it's as simple
as that. We will not forward your details on to any third party at any time.
If you have any comments about our privacy policy then please contact us:
Email: sales@golfoutletsusa.com
Phone: 1.800.603.0004 M-F 8:30 A.M.-5:00 P.M. PST
Fax: 760.200.1351 (Outside the U.S. 760.200.1123)
Or write to:
Golf Outlets of America, Inc.
Palm Desert, CA 92211
Whilst every attempt is made to accurately represent the products that we
sell, product pictures are only intended as a guide and may not be identical to
supplied goods. If you feel that a product description or picture is inaccurate
or misleading, then please let us know and we will do our best to correct it.
Our aim is to deal with any problems and difficulties quickly and fairly.
We will do this by: monitoring all complaints and suggestions to help us
identify what is going wrong and how we can improve;
If you feel you have a complaint then please contact our Customer Services
department:
E-mail: sales@golfoutletsusa.com
Phone: 1.800.603.0004 M-F 8:30 A.M.-5:00 P.M. PST
Fax: 760.200.1351 (Outside the U.S. 760.200.1123)
Or write to:
Customer Services Department
Golf Outlets of America, Inc.
Palm Desert, CA 92211
You will be informed within 5 working days of our reply to your complaint.
We will explain what actions we intend to take to resolve the complaint.
All financial transactions carried out with Golf Outlets of America, Inc. take
place using secure servers. All information is encrypted using state of the art
SSL software. This software ensures that no third party can access your
details.